Orchestrating Excellence: How Certis is WIRED for True Command & Control
01 March 2024
What do you prioritise to ensure operational excellence?
While the available approaches can seem limitless, the ultimate path business leaders choose to go down means teams will confront different but often extremely complex challenges with outcomes that can seriously impact business’ bottom line, as well as its future.
A 2023 Business Technology Report from CPA Australia, paints a clear picture. Leaders of businesses who invest in technology adoption are driven by the promise of operational efficiencies and productivity gains and through this, experience a strong correlation between technological uptake and transformation with business profitability.
In the pursuit of operational excellence in today’s marketplace, Australian businesses are being forced to navigate (sometimes blindly) a veritable labyrinth teeming with unique roadblocks.
The associated risks are therefore considerable, where a single point of failure can potentially derail an entire business. This is why a good operations command and control system is paramount to the success of any organisation.
Command and Control: More than just buying and installing some new tech
What we are seeing is that success in command and control (C2) does not solely depend on deployed technology - a fact that debunks the common misconception that technology alone is a magic bullet for all C2 needs.
A genuine tech-led solution relies on a well-designed, end-to-end ecosystem designed to optimise operations for desired outcomes.
However, in spite of this knowledge, many businesses and their systems neglect this core principle, relying instead on a plug-and-play technology platform without first reviewing current operations and processes, nor considering how to integrate them seamlessly.
This is where companies like ours are pulling ahead of the pack. In addition to providing a C2 platform, our team presents proven expertise for integrating our customers’ operations with data-powered technology, offering a customised solution optimised for each of our customer’s needs.
Our philosophy is precise: C2 technology must not only complement but also elevate the entire concept of operations. This means a meticulous re-engineering of workflows, processes and client outcomes, against a backdrop of high customer expectations, cost pressures, labour shortage and the eagerness to adopt digital technologies.
What’s at stake for businesses today?
Consider real-world scenarios where immediate and accurate responses are paramount, such as a child going missing in a crowded shopping centre, or when an escalator at a train station breaks down during peak hour. Swift detection, response, coordination and the correct decisions made by security and facilities teams are critical in resolving the crisis on-hand.
Poor planning, selection and implementation will hinder response speed and accuracy, due to false alarms encountered. The risk here is that many operations personnel may be lulled into a dangerous sense of inaction or delayed action because of desensitisation to the many false alerts encountered in other C2 systems.
This is where the next question for business leaders to answer comes in, “So, how can businesses manage the challenges and minimise the risks we will possibly face this year?”
First, having the right data remains crucial. The solution needs to be wired and customised to achieve real-time, quality insights, so the system, backed by AI, can be trained to recognise and raise the right alerts and the appropriate response teams can then seamlessly be deployed to resolve issues expediently - as a matter of process.
Next, it is important to have the right talent. For our customers, we deploy cross-functionally trained ground officers who are adept in managing multiple tasks, which enhances response capabilities in a labour-starved market.
Recognising the absence of a one-size-fits-all solution, Certis’ solutions architects will first understand a client’s needs, objectives, current operations and challenges before proposing robust solutions that integrate quality manpower and expertise honed from over 100 years in the Australian market, where solid processes and bespoke data-powered technology have made us an industry leader.
Data, no matter how abundant, is only valuable and useful when relevant information is provided in a timely fashion, and clearly understood for good decision-making.
Understanding the importance of this concept, Certis has developed a proven multi-service orchestration platform, Mozart, which can consolidate data from multiple sources. This includes CCTVs, IoT sensors, mobile devices and more, giving the operator a comprehensive view of critical data, with accurate alerts enabling them to take appropriate actions where needed.
Mozart as the technology central nervous system
Unpacking Mozart’s capabilities, it is useful to visualise the command and control solution as the “conductor" that enables businesses to achieve superior situation awareness spanning security, facilities management and other services.
And its features are adaptable and applicable across various industries. Imagine for example, that you are charged with overseeing multiple high-valued assets (shopping centres or commercial hubs or even ports)- With Mozart not only can you achieved superior situation awareness, but by tapping into a facility's digital twin, this enables the operator to monitor these multiple locations in real-time. On a larger scale, Mozart is also able to monitor multiple sites across a city, consolidating data from diverse business sections into one unified platform with a real-time, holistic view of operations.
The rich operational data that you have access to translates to a more powerful capacity for analysis, driving proactive planning and pre-emptive maintenance – this puts you in control and positions Certis Australia as a leader in our field.
One such use case is by award-winning Jewel Changi Airport in Singapore, recognised for its leading traveller experience. Behind the seamless end-to-end experience is Mozart which oversees not just security but its expansive facilities management and customer service needs.
Independent research* indicates half of the businesses surveyed are engaging with and seeing the advantages of working with third-party providers for technology support including help with reducing risks, providing flexible onsite or offsite support, and assistance with identifying and implementing technology solutions relevant to their business, to support their growth and cost optimisation.
Experience the Certis Difference
At Certis, we go beyond addressing present needs; Certis develops partnerships that allow Australian business leaders and teams achieve their goals by embracing the emerging technologies and collaborating with expert partners.
It’s time to experience how your business operations can become seamless being WIRED by Certis.
Connect with us to find out more
Tagged Topics: