Concierge and Guest Services | Certis Australia
Concierge and Guest ServicesConcierge and Guest Services

Concierge and
Guest Services

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Certis Australia offers concierge and guest services tailored to the needs of clients across various sectors such as healthcare, transportation, hospitality and financial institutions. Our concierge services are designed around your unique business needs, with the experience of your customers and guests in mind. 
 
Expect outstanding customer service that is efficient and proactive from Certis Australia, so your valued customers, guests and visitors feel warmly welcomed.

 

Our Concierge Services

We offer a comprehensive range of concierge services that are meticulously designed to cater to the specific needs of your business. Our services include: 

  • Welcoming guests 
  • Visitor management 
  • Reception services 
  • Providing visitor information 
  • Providing directional assistance 
  • Identifying and addressing threats and safety hazards 

 

Benefits of our Concierge Services

Professional Expertise

Professional Expertise

Tap into our extensive network of skilled professionals without the hassle of looking after their training, upgrading and day-to-day management.

Greater Cost-Efficiency

Greater Cost-Efficiency

Focus your long-term budgets on your business priorities while we take care of your non-core business functions.

Speed and Flexibility

Speed and Flexibility

Scale your operations and services with confidence as our frontline teams adapt to changing needs.

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Why Certis?

Proven Expertise

Proven Expertise

Best-in-class solutions backed by decades of experience, operational expertise and supported by tech-led, data-driven solutions.

Tailored Solutions

Tailored Solutions

Bespoke solutions designed around your unique business and operations needs for more efficient and effective outcomes.

Integrated Technology

Integrated Technology

Integrate innovations like AI, data analytics and the Internet of Things directly with your existing systems for greater command and control.

Trusted by customers across Australia

  • Sydney Airport
  • Canberra Airport
  • Sunshine Coast Airport
  • Adelaide Airport
  • Transport Sydney Trains
  • NSW Government
  • National Gallery of Australia
  • William Angliss Institute
  • Macquarie
  • Energy Australia

 

Let’s start the conversation

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Industries

Who will benefit from our concierge services

Healthcare

Healthcare

We aim to create a warm and welcoming environment where patients and visitors can reach out for support, directions or other visitor-related inquiries. With our team of well-trained staff, our concierge can serve as a central hub for visitor management.

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Commercial Property

Commercial Property

Our concierge team is trained to provide delightful experiences for all visitors. They are able to offer prompt and accurate support while managing visitor access so visitors and tenants alike enjoy convenience and greater peace of mind.

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Government

Government

Our concierge team goes beyond just providing friendly smiles and warm greetings to ensure a safe and pleasant working environment. They are highly skilled in managing visitors and ensuring the safety and well-being of guests and staff.

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Transportation

Transportation

At Certis Australia, we leverage state-of-the-art technologies to offer a range of digital concierge solutions. These include user-friendly directories and location finders at interchanges and transportation hubs.

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Financial Institutions

Financial Institutions

Our expert concierge team is dedicated to providing courteous and friendly customer service. Whether it is attending to customers’ appointment-related inquiries or directional assistance, our team is ever-ready to assist.

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