National Operations Centre

National Operations Centre

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The Future of Operations

Certis Security delivers 24/7 support through its National Operations Centre (NOC). It’s here, in this centralised operations centre, where we monitor and keep control of everything we do for our clients across 500+ sites. 

The NOC is manned by 26 dedicated staff who ensure security officers arrive on site, complete their required checklist, and organise security officers in a timely manner to fill gaps and absences.

When an incident occurs, it’s immediately logged and reported to management via our Incident Reporting and Investigation Management System (IRIMS). It’s escalated appropriately and the NOC ensures each incident gets the appropriate, and timely, action it requires. 

 

Driving Business

BOSS (Business Operations Support System)

Transparency is central to our relationship with every client and we achieve it through BOSS.

BOSS is the only Australian security system built on the cloud-based OutSystems platform which provides us with real-time visibility  over everything happening on site, from security team rosters to incident reporting.

The bespoke algorithms powering the BOSS system are configured to meet the current needs of teams and businesses as well as adapt and evolve to meet future needs. 

Key Features of BOSS

BOSS will send alerts and notifications proactively to both our National Operations Centre and key stakeholders, to trigger the effective operational responses when required

  • Paperless solution for reporting
  • Patrol alerts
  • Rosters
  • Time and attendance
  • Payroll
  • Exception handling
  • Geographic locations
  • Escalation procedure
  • Incident and hazard reporting with search tool for ease of use
  • Analysis at your fingertips
  • Customisable

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