This International Security Officers’ Day 2023, our colleagues shares their motivation and purpose for taking on the crucial role of safeguarding our communities.
Tong Chung Lam, Certis Hong Kong & Macau (HKMO) security officer at CDW Building in Hong Kong, shares his story.
As the world celebrates International Security Officer Day, we turn our attention to the unsung heroes who diligently safeguard our communities. Today, we delve into the remarkable journey of Tong. Shedding light on his commitment to duty and the unique experiences that shape his role.
"There was a day where I handled four separate incidents all in one morning. A person who was eating at a restaurant fell on the floor and was bleeding heavily. There was another person who fainted in a flat on the 20th floor in the building. Another two incidents were people reporting to police about losing their personal belongings.”
Crucial Responsibilities
A day in the life of Tong is filled with important procedures and routines, all while keeping the community and his area safe.
"Usually in the morning we will do a briefing with all colleagues to let them know if there are any special remarks/renovation works in the building. We will also aid lift crowd-control during peak hours so occupants can get into the lift without overcrowding."
With a distinguished career spanning five years in the security industry, of which the recent two were with Certis, Tong’s expertise and prowess are undeniable to ensuring the safety and well-being of CDW Building and its occupants.
Professional Advice
Tong’s years of experience has made responding to these incidents become second nature.
“We have a standard procedure to handle these incidents – we will notify colleagues to notify the paramedics and police and aiding them throughout. The key is that we need to think one step ahead to make the process more efficient and maintaining your composure.”
He has a brilliant mindset focused on doing his best at his job.
“Always think of others – if I don’t excel at my job, it may negatively affect our clients, members of public and my colleagues. Our job is to ensure security and safety, not to create more trouble.”
Skills and Technology
Technological advancements have become invaluable assets in the realm of security, and Tong fully embraces their potential.
“The CCTVs Certis uses are integrated into a system that will alert us if it detects that someone enters a restricted place. This provides a more up-to-date and efficient way of ensuring the safety of the premises.”
Tong’s dedication to his craft extends beyond his natural aptitude, as he actively seeks opportunities for growth through specialised training.
“Quality Assurance System (QAS) training course is a must but I have also passed the course for first aid training organized by Hong Kong St. John Ambulance Association. This can help my job as sometimes there are incidents where people need basic medical treatment.”
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認識我們的無名英雄：湯宗霖
在今年的國際保安從業員日，我們邀請了香港中染大廈保安同事湯宗霖先生分享他工作上的所見所聞，也了解到他對工作的熱誠和敬業精神。
在全世界慶祝國際保安從業員日之際，我們將射燈轉向那些努力保護我們社區的無名英雄。今天，我們就來深入了解湯先生的工作和他的經歷。
肩負重任 保護地區安全
湯先生每天上班都要肩負起各種重要的日常事務，包括保證場所的安全，同時要隨時應對各種突發事情。
“通常早上我們會向所有同事進行簡單匯報，讓他們知道大樓內是否有任何裝修工程或特別事情要注意。我們還要在每天的繁忙時段協助控制電梯以方便管制人流，確保電梯不會超重，令乘客可以安全乘搭電梯。
湯先生在保安行業擁有五年的傑出職業生涯，並在最近兩年加入Certis，成爲Certis的一份子。無可否認，湯先生的專業知識和能力確保了中染大廈及其租戶的安全。
沉著應對一天四單突發事件
“我曾試過在一個早上處理了四單不同的事件。一名食客在餐廳吃飯時摔倒在地，血流不止。另有一人暈倒在大廈20樓的一個單位內。另外兩單事件是有市民在大廈丟失了個人物品所以要向警方報案。”
這些經歷慢慢堆砌成為了湯先生處理突發事件的經驗，令他能迅速做出最佳對策及應對方案。
專業建議：永遠要為他人著想
“我們有一個標準程序來處理這些事件——我們會通知同事報案及召喚救護車，並在整個過程中為他們提供幫助。關鍵是我們要保持鎮定，並提前多想一步，令流程更加高效，令當事人更快得到幫助。”
湯先生專注於在工作上做到最好，為的就是令客戶、令同事、令身邊的人能安心度過每一天。
“永遠要為他人著想——如果我在工作中表現不佳，可能會對我們的客戶、公眾和同事產生負面影響。我們的工作是確保安全，而不是製造更多的麻煩。”
科技進步改變保安行業
科技進步為保安行業帶來便利之餘，更能幫助保安從業員更有效地管理場所。而湯先生作為用家更能體會到其中的好處。
“Certis 使用的閉路電視已能集成到一個系統中監控及管理，如果檢測到有人進入限制區域，系統便會向我們發出警報。這提供了一種更新穎及更有效的方法來確保場所的安全。 ”
湯先生對保安工作的熱誠並不止於此，他積極通過各種專業培訓尋求成長機會，希望能更好地保證場所內的安全。
“基礎保安培訓課程（QAS）是必須的，但除此之外我也通過了香港聖約翰救傷會舉辦的急救培訓課程。學會急救能幫助我的工作，如果遇上突發事件有人受傷時，我就可以為傷者提供基本的急救服務。”
湯先生的故事正正實踐了Certis的宗旨 - 為了讓我們的世界更安全、更智能、更美好
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