WIRED for Command and Control

Collaboration was key to Certis’ ability to meeting the desired security requirements and fulfilling outcomes.

Through Certis’ unique principle of Operational-Design First, we worked hand-in-hand with the precinct’s management team, and its partners, to fully understand the unique security needs of each site before our solutions architects devised a robust integrated solution that enhanced existing operations for better visibility, control and mobility.

To establish and maintain seamless operations, a centralised Security Operations Centre (SOC) was deployed as a single command and control hub with complete oversight, with the ability to orchestrate the entire JTC South-West precinct’s security operations.

Central to its new advanced security operations, is Mozart, Certis’ multi-service orchestration platform. Integrating over 150 streams of video analytics from 1,200 CCTVs and data from 700 smart sensors across the JTC South-West properties, the system now intelligently tracks and monitors all sites across the vast area of operations.

This data-driven system has resulted in a fully-consolidated operational view of its properties and their surrounding areas. This raises the bar for surveillance and control as individual site operations can be reviewed at a glance. Planning too, is more efficient with greater flexibility to scale manpower deployments to meet specific operational needs.

Creating Outcomes that Matter

Implementing such smart systems in its security operations has empowered the precinct’s management team with data-qualified insights and awareness of situations to support planning and decision making.

For example, Certis’ technology teams made use of AI to tailor video analytics and surveillance capabilities for unique needs, such as the detection of wandering wildlife at sites, especially those located next to forested areas. Details, such as the frequency and timing of such wildlife sightings, allow the right processes to be put in place to ensure public – and animal – safety.

Certis’ operational effectiveness in centrally tracking and managing operations is enhanced by autonomous solutions on the ground. Data from smart sensors, such as those for fire alarms, lift faults and restroom emergency call points are consolidated on Mozart’s dashboard, enabling rapid incident detection and identification of safety risks so that pre-emptive action can be taken.

Instead of fixed deployments of officers at sites, mobile patrols are dispatched to patrol clusters of properties. The flexibility and dynamism of these patrols have ensured that incidents were swiftly responded to, and has helped deter illegal activities such as unauthorised gatherings.

In many instances, our roving patrol teams were first responders on the ground, spotting hazards such as fallen trees across service roads and coordinating responses to incidents.

These physical efforts were further supported by functional cross training and a unique scope of work that had been developed together with the precinct’s management team. Now, officers cross-trained in facilities management often spot issues, such as faulty lighting and water leaks, which are quickly identified and reported to the estate management teams directly through their ‘Report A Fault App’ for attention.

25% Productivity Gains with Technology

Certis’ versatile on-ground expertise and data-driven digital solutions has improved the productivity of our officers by 25%. Today, just 26 officers are required to oversee the security operations across of the JTC South-West precinct, compared to 35 required previously.

Argus, an all-encompassing mobile application used in our security officers’ course of duty, is integral in improving efficiency and coordination between the SOC and frontline officers. Tasks such as security reporting, assignment management, and process monitoring, are now managed in real-time, enabling our security officers to fulfil their duties with greater awareness of their responsibilities, receive immediate assignments, and proactively take charge of incidents whilst offering live updates and reports of situations they encounter.