Certis’ innovative approach beyond its physical security services
is the new concept of “Security+”. In Jewel, Certis has reimagined new
facets of operations-technology (ops-tech) by delivering a full suite of
advanced, integrated facilities management, security and guest
experience in a single holistic solution, supported and underpinned by
technology. With Security+, Certis is able to deliver greater
situational awareness and business insights, to enable our customers to
focus on their core business, unleash synergies and provide better
experiences to its customers.
Mr Jeremy Yeo, Head, User Experience, Jewel Changi Airport said, “At
Jewel, we are committed to delighting our guests, both international
travellers and Singaporeans. To ensure that our guests continue to
receive the best experiences in Jewel, we need to better anticipate
their needs and orchestrate our operations effectively. With Security+,
we can now focus on providing our guests with the best customer
experiences in a conducive environment.”
Mr Benny Lim, Senior Vice President, Head, Certis Aviation Security
added, “Through Security+, we enable our customers to focus on their
core business while we partner them to orchestrate their operations
through an integrated technology platform. Security+ is an enabler that
helps Jewel to realise synergies and provide new and enhanced user
experiences to their customers. This is what makes Certis a truly unique
ops-tech outsourcing partner, and enables us to drive greater value and
create competitive advantage for our customers, so that they in turn
can serve theirs better.”
Developed by Certis, Mozart is an innovative multi-services
orchestration platform that integrates data from smart operations,
Internet of Things (IoT) sensors, CCTVs and mobile devices. Jewel’s
Smart Operations Centre (JSOC) is where Mozart is deployed to
orchestrate the operations in the complex, ensuring safety and peace of
mind for the thousands of visitors to Jewel. Through JSOC, Mozart
integrates 12 different systems with over 5,000 sensors, more than 200
mobile devices and some 700 CCTVs monitored across all functions.
With Mozart, Jewel’s large-scale critical operations involving
multiple processes, systems and responses are seamlessly orchestrated
for advanced situational awareness. Information and insights are
processed to enhance operational efficiency, enforce safety and
security, optimise resource utilisation and enrich guest experiences at
Jewel. Mozart also uses data analytics and artificial intelligence (AI)
to provide valuable pre-emptive as well as predictive operational
insights. Jewel’s water features including the spectacular Rain Vortex,
and its daily light and sound shows are coordinated and monitored
through Mozart.
At Jewel, Certis has also deployed Argus, a next generation officer
support system for security operations. It is a unique, feature-rich,
all-in-one smart mobility application that enables security officers and
facilities management crew to be more efficient and productive in their
management of security, guest relations at Jewel’s various attractions,
and vehicular movements. Smart data analytics are employed to perform
manpower deployment, and ensure the optimisation of resources to
critical areas.
As part of Security+, Jewel also features the Internet of Things
(IoT) technology to collect operational data from various sensors on the
ground for timely detection of incidents or safety risks and activate
swift response and coordinated recovery between security, facilities
management and customer service. Kerbside patrol is automated with
PETER, Certis’ robot enforcement officer that is fully autonomous and
designed with the capability to ensure smooth traffic flow with minimal
human intervention. PETER is able to navigate on its own, avoid
obstacles in its way, and execute its own service cycle from ‘launching’
for operational work to ‘docking’ at the charging station after eight
hours of continuous operation.
One key component in Security+ is the guest experience. To this end,
Certis’ Experience Concierges and Experience Rangers stand ready to
assist with the needs of travellers and visitors, and spark delight in
everyone’s experience at Jewel. On festive occasions, their energetic
and showstopping entertainment - Rain Vortex dance and the acoustic band
performances - continue to create magical moments for many all over the
world.