Coin Deposit FAQ

As every request is unique, please call our Customer Service Officers at:

Tel: +65 6747 2888

Fax: +65 6744 0039

Email: customerservice@certissecurity.com

The minimum subscription period is 1 year. 

Yes, the contract is based on your initial duration requirement and thereafter, will be based on an annual contract.

It is not necessary to have insurance but it is strongly recommended to protect your goods in the event of unforeseeable incidents. Not all insurance companies cover self-storage, so it is advisable for you to confirm this with the insurance provider.

Any person aged 21 years and above can register and subscribe for a safe deposit box.

Visit your preferred Certis CISCO Safe Deposit Box facility (Refer to the locations of our facilities HERE) personally with the following original documents:

1. Singapore NRIC for Singaporeans and Passport for Foreigners
2. Bank passbook for GIRO applicants (GIRO payment recommended)
3. A refundable key deposit of $200

For Corporate Safe Deposit Box applications, the following documents must be produced:

1. NRIC or passport of main applicant and co-applicant (if applicable)
2. Bank passbook for completion of GIRO Application Form. Download form HERE. (All subscription and deposit charges are deducted through GIRO)
3. Certified Copy of Resolution. Download form HERE.
4. Certificate of Incorporation (BRN)
5. Memorandum and Article of Association (Optional)

A refundable key deposit of $200 is required. It is recommended that you contact our Customer Service Officer at 6747-2888 to check on box availability.

Annual subscription charges are paid at the start of the contractual period. There will be no refund for any early termination before the end of the contractual period.

Licensees have access rights as well as administrative rights (Eg, Amendments to mandatees etc) to the safe deposit box. Mandatees only have access rights and do NOT have administrative rights. 

Administrative rights are accorded to licensees for safe deposit box services/activities performed over the counter. Licensees have administrative rights for the list of services/activities below for their safe deposit box EXCEPT for those that are marked with * which does NOT require ALL licensee(s) to be present:

1. Registration of safe deposit box
2. Addition of licensee or mandatee
3. Deletion of licensee or mandatee
4. Amend of licensee or mandatee
5. Change of lock resulting from loss of 2 keys
6. Change of lock resulting from loss of 1 key*
7. Change of box location within branch*
8. Conversion to Golden Number box*
9. Upgrading or downgrading of box size*
10. Termination of contract*

^Complimentary upon registration. Customers may choose to add the complimentary licensee(s)/mandatee(s) at a later date. Subsequent addition/amendments can be done at any of our facilities and will be chargeable at $75 per change. All existing and new licensee(s) and mandatee(s) will have to be present with their personal identification documents for any amendment or addition of licensees.

To ensure the security of your safe deposit box, only registered licensee(s) and mandatee(s) will be allowed to access your safe deposit box.

Yes. All upgrade of box sizes are complimentary. Any downgrade of box sizes will be subjected to an administrative fee of $75 per downgrade. At least one of the registered licensee(s) needs to be present for any upgrading/downgrading with both working safe deposit box keys.

Transferring of safe deposit box to another facility is not allowed.

Notify us immediately at 6747-2888. To safeguard your box, we will arrange for the entire lock set to be replaced. Our Customer Service Officer will advise you on lock set replacement procedures. A replacement fee of $200 is chargeable.

Notify us immediately at 6747-2888. We will make arrangements for your box to be forced open by an approved locksmith in presence of all licensee(s). The process takes approximately an hour and a replacement and locksmith fee of $300 is chargeable. Locksmith appointments may be made over the counter, alternatively you may download the Locksmith Appointment Application Form HERE.

Certis CISCO Safe Deposit Boxes are made from materials that are resistant to fire and heat. In addition, all our facilities are equipped with a fire alarm and sprinkler system that is monitored 24 hours daily. 

Certis CISCO has maintained an excellent track record of zero incidents. All our Safe Deposit Box facilities are equipped with sophisticated alarms, lock systems, surveillance cameras, motion sensors and other security devices to ensure the security and safety of the boxes and your property. In addition, Certis CISCO Safe Deposit Box facilities are guarded by trained and armed Auxiliary Police Officers enforcing stringent screening and authentication procedures.