During the planning stages before deployment, the details surrounding operations across all factions were drilled down, and a dedicated command centre was even set up to provide oversight of all the security operations.

To ensure that our security officers are all equipped with the necessary know-how, rigorous security training by our internationally accredited trainers was provided. Everything, from basic first aid to what should be done in the event of a fire, was covered within the training programme.

Our Officers also received special training for scenarios that may be unique to our customers’ needs.

Central to our success was the utilisation of OPTIMAX, a workforce management tool, throughout the entire World Cup deployment.

Training was specially conducted to ensure all staff were competent in using the tool and corresponding mobile app. This was integrated into the Basic Security Training course, so that the use of this tool, and other tech solutions were part of our officers’ job scope and responsibilities.